|At Sykes Cottages, we are experiencing a significant increase in bookings, due to a huge surge in demand for UK holidays. We are expanding our Operations team to meet this high demand, with the best and brightest local talent.
We are seeking a capable and experienced call center professional to join our Customer Support team as our newest Customer Support Assistant at our Chester head office. You will be crucial in communicating effectively and professionally with Sykes Customers and Property Owners daily whilst delivering our gold-standard level of service.
As our newest addition, you will be responsible for answering queries and aiding in driving appropriate questions online. The role requires a proactive approach to dealing with customers whilst having an in-depth knowledge of Sykes processes and supporting customers and owners through the online process. You will be responsible for ensuring that every customer contact maximises income per booking, that the quality of the contact exceeds customer expectations and that all Company procedures are adhered to.
As our newest Customer Support Assistant, you will have the following key skills:
Essential to have:
- Previous experience in a similar Customer Service or Customer Support position
- Proven Customer Service experience within a call centre environment
- Telephony experience dealing with customers queries
- Skills in negotiating
- Excellent communication skills
Nice to Have:
- IT literate
- Empathetic approach
- Quick thinker
- Excellent written and verbal skills
- Attention to detail
- Patient and diligent approach
- Commercial acumen