|At Sykes Cottages, we are experiencing a significant increase in bookings, due to a huge surge in demand for UK holidays. We are expanding our Operations team to meet this high demand, with the best and brightest local talent
We are therefore looking for our latest team of Customer and Owner Relations Specialist's to join our wider Operations department at our Chester head office which stands as one of our longest established departments in our 27-year business. We are immensely proud of each and every one of our team members, who have each strived to become true experts in their area – using their outstanding knowledge to build long standing, trusting relationships with our customer and owners to exceed their monthly business targets and lead Sykes Cottages from the front. Our Operations team act as the driving force in our ongoing success and are one of our most continuously successful areas of our entire business.
The role of Customer and Owner Relations Specialist will see you resolve issues or complaints that may occur before, during or after a holiday in one of our properties. You will be communicating and liaising with both customers and owners either via telephone or email or feedback platform to find a solution satisfactory to all parties to ensure our customers have the best experience possible whilst holidaying with Sykes.
Our newest Customer and Owner Relations Specialist will have the following key skills:
Essential to have:
- Previous experience in a customer-facing customer service role in a contact centre environment
- Strong negotiation skills and a commercial mind-set
- Excellent communication skills
Nice to have:
- Conflict resolution experience and/or training
- Experience of working in the travel sector
- Complaint handling experience